Emotional Hospitality
Posted on 2014-07-13 at 11:07 by Tushar-user / Human Capital Management, News from the spa world, Service, Spa Management, Staff, Trends
An emotionally intelligent approach to service that begins with empathy. The concept of emotional hospitality is today widely spread and applied in the tourism, spa and wellness industry. Many companies agree upon that the emotional approach is what is required to perform and succeed. But was does this really mean?…
